Player Protection & Support
Resources, tools, and contacts to help you play safely and get help when you need it.
1. Our Commitment to You
Big Win Bingo and Solitaire Bucks are committed to providing a safe, fair, and responsible gaming environment. This page contains the information and resources you need to protect yourself, get help, and reach the right authorities if you have concerns.
2. How Our Products Are Regulated
Big Win Bingo and Solitaire Bucks are skill-based competition games. Skill-based games in the United States are not subject to a single unified gaming regulator. Instead, oversight is distributed across federal, state, and industry-level bodies. The following list identifies the relevant authorities and consumer protection organizations that oversee different aspects of our operations.
Need help right now?
If you or someone you know is struggling with problem gambling, the National Council on Problem Gambling helpline is available 24 hours a day, 7 days a week:
Text 800GAM or visit ncpgambling.org.
3. Regulatory & Consumer Protection Contacts
A. Federal Level
- Website: https://www.ftc.gov
- Report: https://reportfraud.ftc.gov
- Phone: 1-877-FTC-HELP (1-877-382-4357)
- Website: https://www.irs.gov
- Phone: 1-800-829-1040
- Website: https://www.consumerfinance.gov
- Complaint: https://www.consumerfinance.gov/complaint/
- Phone: 1-855-411-2372
B. State Level
The State Attorney General's Office in your state of residence handles consumer protection matters that may include skill-based gaming complaints. Please contact your State Attorney General's Office directly or use the finder below.
- Website: https://www.naag.org/find-my-ag/
C. Responsible Gaming Resources
- Helpline: 1-800-GAMBLER (1-800-426-2537)
- Text: 800GAM
- Website: https://www.ncpgambling.org
- Chat: ncpgambling.org/help-treatment/chat
- Website: https://www.gamblersanonymous.org
- Meetings: gamblersanonymous.org/ga/locations
- Phone: 1-800-662-HELP (1-800-662-4357)
4. Contact Us Directly
- General Support: support@volcanoskillbingo.com
- Responsible Gaming: responsiblegaming@volcanoskillbingo.com
- In-App: Settings → Help → Contact Support
- Response Time: Within 24 hours (48 hours for weekends and public holidays)
5. Player Self-Protection Tools
The following self-protection tools are available to help you manage your play. To activate any of these, contact us at responsiblegaming@volcanoskillbingo.com.
- Cooling-off periods: 24 hours, 7 days, or 30 days
- Self-exclusion: 6 months, 1 year, 5 years, or permanent
- Account closure: Available at any time
For details on how these tools work and how to use them, please see our full Responsible Gaming Policy.
6. Warning Signs and Getting Help
If any of the following describes you or someone you know, please reach out for help.
- Spending more money on games than you can afford
- Feeling anxious or upset when unable to play
- Lying to family or friends about your play
- Neglecting work, family, or personal responsibilities to play
- Using games to escape from problems
- Chasing losses by continuing to play
Help is available. Please contact NCPG at 1-800-GAMBLER (available 24 hours a day, 7 days a week) or use any of the resources listed above.
7. For Family and Friends
If you are concerned about a family member's play, you can contact us at responsiblegaming@volcanoskillbingo.com. While we cannot disclose specific account information due to privacy rules, we can:
- Log your concern for our Responsible Gaming team to review
- Take appropriate action on the account
- Provide you with resources for family members of people affected by gambling
- Website: https://www.gam-anon.org
8. Additional Resources
Company legal documents: