Volcano Technology Advertising Limited — Big Win Bingo & Solitaire Bucks
Issuing Entity: Volcano Technology Advertising Limited
US Operating Entity: Source Codes Entertainment Inc
Effective Date: January 9, 2026
Last Updated: August 11, 2026
Responsible Gaming Contact: responsiblegaming@volcanoskillbingo.com
1. Introduction and Commitment
Volcano Technology Advertising Limited ("Company", "we", "us", or "our") operates Big Win Bingo and Solitaire Bucks (each a "Service", together the "Services"). In the United States, the Services are operated by Source Codes Entertainment Inc, a wholly-owned US subsidiary of Volcano Technology Advertising Limited.
We are committed to providing a safe, fair, and responsible gaming environment for our players. This Responsible Gaming Policy sets out the tools, protections, and resources we make available to our players, and the standards to which we hold ourselves.
This Policy applies to both Services and to all players, whether in Free-Play Mode or Real-Money Mode.
2. Nature of Our Services
Big Win Bingo and Solitaire Bucks are skill-based competition games in which outcomes are determined predominantly by the player's skill rather than by chance. They are legally distinct from gambling or games of chance under U.S. law (applying the predominant factor test).
Skill-based games in the United States are not subject to a single unified gaming regulator. Instead, oversight is distributed across federal, state, and industry-level bodies. The relevant authorities and consumer protection organizations are listed on our Player Protection page.
Although our Services are skill-based rather than gambling, we recognise that any activity involving real money can, for some individuals, become problematic. This Policy applies our responsible-gaming standards to our Services regardless of legal classification.
3. Age Restriction
The Services are strictly for users aged 18 and above. We do not knowingly permit registration or play by any individual under 18. Age is verified during KYC via Sumsub, and any account found to belong to a minor is immediately closed and any deposits returned in accordance with our Refund Policy.
4. Player Self-Protection Tools
The following self-protection tools are available to help you manage your play. To activate any of these, please contact responsiblegaming@volcanoskillbingo.com.
4.1 Cooling-Off Period
You may request a temporary pause on your account for a fixed period, during which real-money features are disabled. Available periods:
- 24 hours
- 7 days
- 30 days
During a cooling-off period, you may not deposit funds or enter real-money competitions. You may continue to withdraw existing account balances subject to identity verification and fraud review.
4.2 Self-Exclusion
Self-exclusion is a longer-term step in which your account is closed to real-money features. Available periods:
- 6 months
- 1 year
- 5 years
- Permanent
During self-exclusion, we will not knowingly permit you to open a new account, and we will use reasonable measures (including device fingerprinting and identity checks) to detect and prevent circumvention. Self-exclusion cannot be lifted before the selected period ends. Permanent self-exclusion is irreversible.
4.3 Account Closure
You may request account closure at any time. Pending verified winnings will be processed for withdrawal before closure, subject to identity verification and fraud review.
4.4 How to Activate Any Tool
To request activation of any tool above, email responsiblegaming@volcanoskillbingo.com with:
- Your Service (Big Win Bingo or Solitaire Bucks)
- Your registered email address or account identifier
- The tool you wish to activate and, where applicable, the period
We will action your request within 24 hours of receipt (48 hours on weekends and public holidays), and confirm the action by return email.
5. Warning Signs of Problem Gambling
If any of the following describes you or someone you know, please reach out for help:
- Spending more money on games than you can afford
- Feeling anxious or upset when unable to play
- Lying to family or friends about your play
- Neglecting work, family, or personal responsibilities to play
- Using games to escape from problems
- Chasing losses by continuing to play
Help is available. Please contact the National Council on Problem Gambling at 1-800-GAMBLER (available 24 hours a day, 7 days a week), or see the resources listed in Section 6.
6. Support Resources
6.1 National Council on Problem Gambling (NCPG)
- Helpline: 1-800-GAMBLER (1-800-426-2537) — 24/7
- Text: 800GAM
- Website: https://www.ncpgambling.org
- Chat: https://www.ncpgambling.org/help-treatment/chat/
6.2 Gamblers Anonymous
- Website: https://www.gamblersanonymous.org
- Meeting finder: https://www.gamblersanonymous.org/ga/locations
6.3 SAMHSA National Helpline
- Phone: 1-800-662-HELP (1-800-662-4357)
- Free, confidential, 24/7 mental health and substance-use support.
6.4 For Family and Friends
- Gam-Anon: https://www.gam-anon.org
- If you are concerned about a family member's play with our Services, please contact responsiblegaming@volcanoskillbingo.com. While we cannot disclose specific account information due to privacy rules, we can log your concern, take appropriate action on the account where warranted, and provide you with resources.
7. Advertising and Communications Standards
Our marketing and in-app communications will:
- Not target individuals under 18.
- Not target individuals who have self-excluded.
- Not mislead as to the odds, cost, or skill nature of our Services.
- Not portray play as a solution to financial, personal, or emotional difficulties.
- Include information on how to access self-protection tools where appropriate.
Players who have activated self-exclusion or account closure are removed from marketing communications within a reasonable period.
8. Player Data and Fair Play
We monitor gameplay for cheating, collusion, exploitation, and unfair play. Suspected violations are investigated by our Risk Team. Where violations are confirmed, we may suspend or terminate the account and forfeit winnings, in accordance with our Terms of Service.
9. Protection of Player Funds
Real-money funds deposited by players are held in a segregated bank account, kept separate from the Company's operational funds. The Company's approach to the custody, segregation, reserve coverage, and non-commingling of player funds is set out in the Company's Player Funds Custody and Protection Policy, available on request.
In the event of cessation of operations, insolvency, or wind-up, the Company's policy is that outstanding player balances shall be returned to players in full, with priority over discretionary distributions to shareholders or other unsecured creditors.
10. Roadmap and Continuous Improvement
We continue to build out our responsible gaming programme. Current initiatives on our roadmap include:
- Phase 1 (in progress): In-app Player Protection page (available in both Services) surfacing the resources set out in this Policy and on our website's Player Protection page.
- Phase 2 (planned): Deposit limits (daily, weekly, monthly) configurable by the player from within the app.
- Phase 3 (planned): Reality checks and session-length prompts.
- Phase 4 (planned): Machine-learning based detection of at-risk play patterns and proactive outreach.
11. Governance and Review
This Policy is owned by the Chief Compliance Officer and reviewed at least annually. Interim reviews are conducted where there is a material change in applicable law, industry standards, or the Services. Amendments are approved by the Chief Compliance Officer.
12. Contact
- Responsible Gaming Contact: responsiblegaming@volcanoskillbingo.com
- Response Time: Within 24 hours (48 hours on weekends and public holidays)
- General Customer Service: see Terms of Service Section 11 for the customer service email applicable to each Service.
For a full list of regulatory contacts and consumer protection organizations, please see our Player Protection page.
This Policy is effective as of January 9, 2026. Material changes will be communicated via in-app notification or email. Continued use of the Services after notification constitutes acceptance.